Customer Service Officer Job In Singapore

In today’s business world marked by cut-throat competition, offering outstanding customer service has emerged as a critical determinant of success for firms operating in diverse sectors. In Singapore, a country acclaimed for its prosperous economy and robust service-focused culture, the position of a customer service officer holds great significance. The objective of this piece is to provide insight into the tasks, abilities, and significance of customer service personnel in Singapore. They have a crucial function in cultivating and maintaining outstanding customer experiences.

Customer Service Officer Job details

Company NameThe Singapore Police Co-operative Society Ltd
EducationDiploma in a finance field
Experience3 years in similar field
Job RequirementRead below
SalarySGD 2,800-SGD 3,200

Duties Of This Job

  • Respond promptly and respectfully to members inquiries through in-person visits, email correspondence, and phone calls.
  • Assess the creditworthiness of members and provide guidance on loan eligibility while also suggesting ways for members to optimize their savings potential.
  • Assist with the loan application process and grant loan approvals.
  • A customer service officer will also be responsible for assisting in the processing of applications for savings.
  • Enhance and uphold the current membership base.
  • Get involved in the process of selecting fresh individuals to join the team.
  • Assist in the modification of members information and facilitate the updating of online presence including the website and various social media platforms.
  • Convert paper documents into digital format for archiving purposes.


Requirements & Prerequisites Of Customer Service Officer Position

Customer Service Officer Or a CSO job requires the following qualifications and abilities:

  • Completion of a finance-related program from a recognized institution is required, with a minimum of a diploma.
  • A minimum of three years experience in positions related to finance is required.
  • Having prior expertise in consumer loans would be a beneficial factor.
  • Exceptional abilities to communicate effectively with others and deliver impactful presentations to audiences.


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