In today’s business world marked by cut-throat competition, offering outstanding customer service has emerged as a critical determinant of success for firms operating in diverse sectors. In Singapore, a country acclaimed for its prosperous economy and robust service-focused culture, the position of a customer service officer holds great significance. The objective of this piece is to provide insight into the tasks, abilities, and significance of customer service personnel in Singapore. They have a crucial function in cultivating and maintaining outstanding customer experiences.
Customer Service Officer Job details
|Company Name||The Singapore Police Co-operative Society Ltd|
|Education||Diploma in a finance field|
|Experience||3 years in similar field|
|Job Requirement||Read below|
|Salary||SGD 2,800-SGD 3,200|
Duties Of This Job
- Respond promptly and respectfully to members inquiries through in-person visits, email correspondence, and phone calls.
- Assess the creditworthiness of members and provide guidance on loan eligibility while also suggesting ways for members to optimize their savings potential.
- Assist with the loan application process and grant loan approvals.
- A customer service officer will also be responsible for assisting in the processing of applications for savings.
- Enhance and uphold the current membership base.
- Get involved in the process of selecting fresh individuals to join the team.
- Assist in the modification of members information and facilitate the updating of online presence including the website and various social media platforms.
- Convert paper documents into digital format for archiving purposes.
Requirements & Prerequisites Of Customer Service Officer Position
Customer Service Officer Or a CSO job requires the following qualifications and abilities:
- Completion of a finance-related program from a recognized institution is required, with a minimum of a diploma.
- A minimum of three years experience in positions related to finance is required.
- Having prior expertise in consumer loans would be a beneficial factor.
- Exceptional abilities to communicate effectively with others and deliver impactful presentations to audiences.